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Terms and Conditions

Health disclaimer

Food products sold, and resources provided on this website and associated social media accounts, are not substitutes for medical advice from a healthcare practitioner.

Before you make any changes to your diet or physical activity regimen, you must consult your doctor, specialist doctor, or Accredited Practising Dietitian (Australia), or Registered Dietitian (NZ, Canada, USA, UK).

Services Available on our Website

Prices are available to be displayed in AUD, USD, CAD, GBP and NZD, and are not inclusive of GST. Our prices can be accessed from our home page, products pages, and various social media channels, and we reserve the right to change our prices at any time. If you have already placed an order at the time of a price(s) change, we will fulfill your order at the price(s) provided at the time you ordered.

Product Descriptions

We endeavor to ensure that all our products are described as accurately as possible on our website, however we cannot ascertain the accuracy of the description.

Where we become aware of any incorrect written product description, we reserve the right to correct any error or omission. Unless expressly indicated in the product description, FodShop (www.fodshopper.com.au) and all digital platforms across which products are sold by FodShop, is not the manufacturer of the products sold across these forums.

While we work with utmost diligence to ensure that product information on our website is correct and up to date in accordance with product packaging information, manufacturers may alter their product information. The product tag filtering system enabled on this website is limited to the information provided on manufacturer product packaging, and as such, should be used as a guide only.

Actual product packaging and materials may contain more and/or different information than is able to be displayed on our website. You should always read the labels, warnings and instructions accompanying the product before using or consuming it, and not relying solely on the information provided on our website.

The product image displays accompanying each product listing have been provided only for illustrative purposes, and we do not guarantee that any product image will accurately display the actual product packaging colour, nor that any image display will reflect or portray the full design or options pertaining to the product. Should you have specific product queries, please contact the product manufacturer directly.

Product Orders

Our products are for sale to adults over the age of eighteen years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

Packaging and postage is an additional charge, which has been factored into total order cost at the point of purchase.

We reserve the right to accept or reject your order within 7 days of order placement. In the event that a transaction is declined, we reserve the right to contact you using the contact details you have provided to reissue payment. If we do not receive a response from you to rectify the issue within the 7 day period, we reserve the right to reject your order.

Terms of Payment

Product Returns

We will reimburse you for any product delivered to you that is deemed faulty or in damaged condition. If you wish to return a faulty or damaged product, you must notify us via our contact form within 3 business days of having had the item(s) delivered to you.

If unable at the time of return to replace or exchange returned goods, we will reimburse you using the payment method you initially used to make the payment, for the amount debited for the purchase, including packaging and postage charges. We do not allow returns for change of mind.

Limitation of Liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.
We do not accept liability for loss, including consequential loss suffered by you arising from product(s) we have sold to you.

Indemnity

By using our website, you agree to indemnify and hold us harmless from all damages, actions, claims, costs and expenses, including legal fees, arising from, or in connection with, your use of our website.