Please be advised that any order containing special order products is subject to the following terms:

  1. Delay in Fulfillment: Special order products are not stocked in our inventory and must be sourced directly from our supplier upon receiving your order. As a result, there may be delays in the fulfillment and delivery of these items. We strive to expedite this process, but please anticipate additional time for the arrival of these products.

  2. No Cancellations or Refunds: Due to the nature of sourcing special order items, once an order is placed and confirmed, no cancellations or refunds can be entertained. We commit to procuring these items specifically for your order, hence cancellation or refund requests cannot be accommodated.

  3. Communication on Timelines: Our team will communicate estimated timelines for the delivery of special order items as promptly as possible. We aim to keep you informed throughout the process, providing updates on the status of your order and any relevant information regarding delivery.

  4. Quality Assurance: We prioritize the quality of the products we source, ensuring they meet our standards before dispatch. In rare cases where unforeseen circumstances impact the availability or quality of a special order item, we will promptly communicate any changes or alternatives available to fulfil your order.

  5. Shipping and Handling: Please note that shipping times for orders containing special order items may vary. Our standard shipping policies apply, and any additional shipping charges will be communicated to you prior to finalizing your order.

By placing an order that includes special order products with FodShop, you acknowledge and accept the terms outlined in this policy regarding delays, cancellations, refunds, and communication processes.