Shipping Policy

By placing an order with FodShop Pty Ltd, you agree to the terms outlined below. This policy is designed to ensure clarity, transparency, and smooth delivery of your order.

Authority to Leave (ATL)

All parcels shipped from FodShop are dispatched with Authority to Leave by default via Australia Post and our courier partners. This setting cannot be removed at our request.

By placing an order, you consent for your parcel to be left at your delivery address or another safe location as deemed appropriate by the carrier. FodShop is not responsible for parcels once marked as delivered.

Shipping Rates – Australia

Standard Shipping: $15.95 flat rate unless your order qualifies for free shipping.

Express Shipping: $25.00 flat rate unless your order qualifies for free express shipping. Free standard shipping can be upgraded to express for $9.95.

Free Standard Shipping – Australia

  • Applies to ambient / shelf-stable products only.
  • Available for orders $150+ (after discounts) to VIC, NSW, QLD, SA, WA, TAS, ACT.
  • Does not apply to premade meals (We Feed You or Dineamic) or remote locations.

Free Express Shipping – Australia

  • Applies to ambient / shelf-stable products only.
  • Available for orders $200+ (after discounts) when selected at checkout.
  • Does not apply to premade meals or remote locations.

Remote Postcodes & Locations

Remote or rural postcodes are excluded from all free shipping promotions. If your delivery address is remote:

  • Contact us via email for a shipping quote
  • A separate shipping invoice must be paid before dispatch

Preorder Items

Orders containing pre-order items will be held until all items are available, unless otherwise arranged. This includes orders qualifying for free or express shipping. Split shipping may be arranged upon request.

Click & Collect

All Click & Collect orders must be collected from:

62 Goodall Close, Dandenong South VIC 3175
Monday to Friday – 9:00am to 5:00pm

If you later request shipping instead, shipping charges apply and the order will only be dispatched once payment is received.

International Shipping

International customers are responsible for customs duties, taxes, and fees. FodShop Pty Ltd is not liable for customs charges or delays once the shipment leaves Australia.

Third-Party Fulfilment Partners

Dineamic (Australia)

  • Fresh meals delivered to VIC, NSW, SA, ACT only. Flat delivery rate: $25.
  • Minimum 5 meals per order. Customer details shared with Dineamic for delivery.

We Feed You (Australia)

  • Frozen meals delivered to VIC, NSW, QLD, ACT only. Flat delivery rate: $25.
  • Minimum 5 meals per order. Meals remain frozen for 12 hours if handled correctly.
  • Customer details shared with We Feed You for delivery.

Shipping FAQs

How long does shipping take?

We aim to dispatch all orders within 24 hours. Delivery times are estimated as:

  • 2–8 business days for most Australian metro & regional areas
  • Longer for remote locations
  • International orders may take 10+ business days

Delivery timeframes are managed by Australia Post and courier partners and cannot be guaranteed.

Are parcels sent with Authority to Leave?

Yes, ATL is applied by default. Parcels may be left at your address or safe location if no one is available. Responsibility transfers to the recipient once delivered.

Do you offer free shipping?

Yes, on ambient/shelf-stable products only. Free standard shipping applies to orders $150+; free express applies to orders $200+ when selected at checkout.

Do premade meals qualify for free shipping?

No. Orders containing We Feed You or Dineamic meals are excluded. Mixed orders may incur blended rates.

What if my parcel is left somewhere unsafe?

Responsibility transfers to the recipient once ATL delivery occurs. Include delivery instructions at checkout for pets or secure locations.

What if my order contains a preorder item?

The entire order is held until all items are available. Dispatch occurs according to the shipping method selected at checkout.

Can I change my order from Click & Collect to shipping?

Yes, if the order is not packed or processed. Shipping invoice applies, and the order is dispatched once payment is received. Orders already packed are ineligible.

Where do I collect Click & Collect orders?

62 Goodall Close, Dandenong South VIC 3175, Monday to Friday – 9:00am to 5:00pm

Refunds, Returns & Exchanges Policy

This policy complies with Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded.

Damaged, Faulty or Incorrect Items

Contact us immediately if your order arrives damaged, faulty, unsafe, leaked, expired, perished, or otherwise not acceptable.

  • Photos of affected product, packaging, and packing slip may be requested
  • Replacement, refund, or resolution will follow ACL guidelines
  • Do not consume damaged or unsafe products

Out of Stock Items

If an item is unavailable, we may:

  • Offer a replacement of equal value
  • Refund the unavailable item only

Change of Mind

No refunds or exchanges for change of mind, wrong order, price differences, or personal preference.

Order Cancellations

Orders may only be cancelled within 12 hours of placement, before processing or supplier ordering begins.

Refund Processing

Approved refunds are returned to the original payment method within 3–10 business days. Store credit may be offered in some cases.

Misuse, Storage & External Damage

Refunds/replacements are not available for damage caused by improper storage, misuse, or accidental damage.

Contact Us

operations@fodshopper.com.au or operations@gfnation.com.au

Refund FAQs

What if my item arrived damaged?

Email operations@fodshopper.com.au with photos of the damaged product, packaging, and shipping carton. We’ll arrange a replacement or refund.

Can I get a refund if I change my mind?

No. Change of mind, incorrect selection, or deciding you no longer want the item is not refundable.

What happens if part of my order is out of stock?

We’ll contact you to offer a replacement or refund for the unavailable item only.

Can I cancel my order?

Orders may only be cancelled within 12 hours of placement before processing begins.

How long do refunds take?

Refunds are processed back to the original payment method within 3–10 business days, depending on your bank.

What if a product was stored incorrectly after delivery?

Refunds are not available for products damaged due to incorrect storage.

What if I’m not sure whether a product is safe to consume?

Do not consume it. Contact operations@fodshopper.com.au for advice.

Pre-Orders Policy

Pre-order products are items not currently in stock and expected to arrive later. Conditions apply:

  • If mixed with in-stock items, the entire order is held until all items are available.
  • Express shipping does not speed up pre-order arrivals.
  • ETA dates are estimates; delays may occur due to suppliers or freight issues.
  • If unavailable or delayed, options include waiting, swapping, store credit, or refund for the pre-order item only.

Pre-Orders FAQs

What happens if my order contains both in-stock and pre-order items?

The entire order is held until the pre-order item arrives. Place separate orders if you need in-stock items sooner.

Does choosing express shipping make my pre-order arrive faster?

No. Express shipping only applies once the order is ready to dispatch.

What if my pre-order item is delayed or becomes unavailable?

We’ll contact you to continue waiting, swap, receive store credit, or refund the pre-order item only.