By placing an order with FodShop Pty Ltd, you agree to the terms outlined below. This policy is designed to ensure clarity, transparency, and smooth delivery of your order.
All parcels shipped from FodShop are dispatched with Authority to Leave by default via Australia Post and our courier partners.
This is a legacy process introduced during the pandemic, and, unfortunately, neither Australia Post nor our courier partners will remove this option at our request.
By placing an order with FodShop, you provide consent for Australia Post or our courier partners to leave your parcel at your nominated delivery address or an alternative safe location as deemed appropriate by the carrier.
FodShop is not responsible for parcels once they have been marked as delivered.
Free standard shipping can be upgraded to express for $9.95.
Due to the specialised handling and cold-chain logistics required for ready-made meals, the following freight structure applies:
These brands are prepared and dispatched separately and incur individual freight charges.
Meal freight charges apply regardless of cart value.
Applies to ambient / shelf-stable products only.
Free standard shipping is available for orders delivered within VIC, NSW, QLD, SA, WA, TAS and ACT when your cart total reaches $150 or more.
Free standard shipping does NOT apply to:
If your order includes meals, the applicable meal freight charges will apply in full.
Free shipping promotions cannot be used to waive or reduce meal delivery charges.
Applies to ambient / shelf-stable products only.
Free express shipping is available when:
Free express shipping does NOT apply to:
If your order includes meals, meal freight charges will still apply.
Certain postcodes are not eligible for express delivery and will instead receive free standard shipping.
Remote postcodes and locations are excluded from all free shipping promotions, including free standard and free express shipping.
If your delivery address is classified as remote:
Orders requiring remote shipping will not be dispatched until shipping costs are confirmed and paid.
If your order contains one or more preorder products, your order will be held and shipped once all items are available, unless otherwise arranged.
This includes orders that qualify for free or express shipping.
If you would prefer split shipping (where available), please contact us before dispatch. Additional shipping charges may apply.
Collection address:
62 Goodall Close, Dandenong South VIC 3175
Monday to Friday – 9:00am to 5:00pm
If you select Click & Collect and later request shipping, shipping charges will apply.
Orders already processed and marked ready for collection cannot be converted to shipping.
Only one coupon code may be applied per order.
Coupon codes:
Coupon codes sourced from unauthorised third-party websites (including coupon aggregation and MLM sites) are not recognised. We reserve the right to remove unauthorised discounts.
If an item becomes unavailable after your order is placed, we will contact you to offer:
We aim to dispatch orders placed within a 24-hour period within 24 hours of placement.
Please note:
Orders are shipped using the most cost-effective freight option available.
Express orders may occasionally be downgraded due to excessive freight costs. If this occurs, you will be notified.
Delivery timeframes are outside our control once handed to Australia Post or courier partners.
As a guide:
International customers are responsible for customs duties, taxes, and fees.
FodShop Pty Ltd is not responsible for customs delays or charges once shipment leaves Australia.
Minimum 5 meals per order.
Customer details are shared with Dineamic to fulfil the order.
Minimum 5 meals per order.
Customer details are shared with We Feed You to fulfil the order.
If you believe your product is faulty or you have questions about your order, please contact us:
operations@fodshopper.com.au or operations@gfnation.com.au
We are committed to resolving issues fairly, promptly, and in accordance with Australian Consumer Law.
We aim to dispatch all orders within 24 hours of placement; however, during busy periods or promotional periods, this may take a little longer.
Once dispatched, delivery times are estimated as:
Please note: delivery timeframes are managed by Australia Post and our courier partners and cannot be guaranteed once your order leaves our warehouse.
Yes. All parcels are shipped with Authority to Leave (ATL) by default.
This means Australia Post or our courier partners may leave your parcel at your address or in a safe location if no one is available to receive it.
Unfortunately, this setting cannot be removed, as our shipping partners require it. By placing an order with us, you acknowledge and consent to this delivery method.
Once a parcel has been delivered with Authority to Leave, responsibility transfers to the recipient.
If you have specific delivery instructions, pets on site, or live in a secure building, please include this information in the Delivery Instructions at checkout so we can pass it on to the courier.
Yes. Free shipping applies to ambient / shelf-stable products only.
Free standard shipping applies when your order total reaches $150 or more (after discounts), provided your order does not contain premade meals.
Orders containing premade meals (We Feed You or Dineamic) are excluded from free shipping promotions.
Yes. Free express shipping applies to ambient / shelf-stable products only when your cart total reaches $200 or more (after discounts).
You must select Free Express Shipping at checkout to receive this option.
Orders containing premade meals are not eligible for free express shipping.
No. Premade meals do not qualify for free shipping or free express shipping.
Mixed orders (meals + shelf-stable items) will be charged the applicable meal shipping rate. Free shipping promotions apply only to ambient products.
Orders being shipped to remote or rural declared postcodes are not eligible for free shipping, even if the order meets the free shipping spend threshold.
Shipping rates for remote or rural areas are calculated on a case-by-case basis.
Your order will only be dispatched once the applicable shipping cost has been confirmed and paid.
If your order contains a preorder item, the entire order will be held until all items are available.
Once the preorder item arrives at our warehouse, your order will be dispatched according to the shipping method selected at checkout.
Preorder estimated arrival dates are provided as a guide only and may be subject to supplier delays.
Yes, as long as your order is not in process, being packed, or already packed and marked ready for collection.
Orders already packed and ready for collection (regardless of order date) cannot be changed to shipping.
Click & Collect orders must be collected from:
62 Goodall Close
Dandenong South VIC 3175
Monday to Friday — 9:00am to 5:00pm