• FREE SHIPPING $100 and over *
  • Call: +61401991331

FODShop Standard Grocery Items Order and Dispatch Policy - Products Available in Australia & NZ.

Deliveries will be dispatched within 24-48 hours of order placement on business days between 09:00 and 17:00 AEST, except when an item is unavailable.

Should an item become unavailable at the time of purchase, we will contact you to notify you, and offer you the choice to hold the stock until the item becomes available, or choose an alternative item. Alternatively, you may receive a credit or full refund for the item.

The cost of shipping your order to your delivery address is charged by weight.

We entrust either Sendle or Australia Post for our deliveries, depending on which courier is more economical.

Delivery

Shipping time frames are estimates, and may fall outside this range during busy periods, like Christmas.

We strive to ensure the timely delivery of your parcel, however we cannot guarantee delivery times, as it is not in our control once the parcel has been handed over to a courier.

Payment Methods

All orders are to be paid using PayPal, Shopify Pay, Bitpay or Manual Bank Transfer as specified at checkout. 

Qualification for Free Shipping on FODShop Standard Grocery Items

*FodShop offers free shipping Australia-wide only, on grocery food products only, for orders $100 and over.

*FodShop offers free shipping on orders $100 and over for We Feed You product orders. Should your order contain a mix of We Feed You products and FODShop grocery store items, you will need to reach the $100 threshold for both product categories in order to be eligible for free shipping on both.

*Customers residing in the remote/rural area(s) of the Northern Territory of Australia will qualify for free shipping at orders which reach or exceed $150. Should your order reach $100 or more, please contact us directly at info@fodshopper.com.au and we may offer you to pay half the shipping fee if the total value of your order is less than $150.

For International Customers (July 2018)

Online orders made from customers based in the USA, Canada, UK and New Zealand are possible and able to be ordered directly via our web store.

Shipping prices are calculated based on parcel weight as provided by our courier. Please contact us directly at info@fodshopper.com.au if you have any questions about shipping fees to your country.

FODShop Standard Grocery Items Order and Dispatch Policy - Products Available in the USA and UK

Shipping fees for all products listed under the 'Available in the USA' and 'Available in the UK' tabs of the FodShop website have been determined by third party carriers. Please check the shipping fees calculated at checkout.

Available in the USA: All products listed are available in all 50 USA states

Available in the UK:

Bay's Kitchen: Ships UK-wide.

Anila's Sauces: Ships to England and Wales only.

Fodmapped for you: Ships UK-wide and to the Republic of Ireland.

 

FODShop Meal Delivery Services Order & Dispatch Policies

Be Fit Food (Australia)

Delivery Areas

Be Fit Food fulfill orders on behalf of FODShop. Be Fit Food currently deliver all over VIC, NSW, QLD, SA and ACT.
Please click here to find your delivery postcode.
Delivery times vary by location. Please see the below delivery days and cutoff times for your city/town & state:

 

Sunday  Monday Tuesday Wednesday Thursday Friday Saturday
DELIVERY DAY  ACT - a week after the cut off  VIC - Gippsland/Yarra Ranges
QLD - Brisbane/Sunshine Coast
NSW - Sydney Metro 2
* ALL delivered the week after the order cutoff 
QLD - Gold Coast
* Delivered the week after the order cutoff 
VIC - Melb Metro/Central Highlands/Central Highlands 2 NSW-Sydney Metro
VIC- Geelong/Mornington Peninsula 
NSW- Sydney Regional Areas
SA - Adelaide 
VIC - Melb Metro 2 
               
CUT OFF for orders  8:00pm
ACT
NSW-Metro (Friday) 
8:00pm
VIC - Melb Metro/Central Highlands/Central Highlands 2

SA- Adelaide 
8:00pm
NSW-  Metro 2 
QLD - Brisbane/Sunshine Coast
            Gold Coast
* ALL deliveries occur the week after
8:00pm
VIC - Melb Metro 2
If Be Fit Food do not yet deliver to your region, please subscribe to our newsletter and you’ll be the first to find out when they are coming your way!

Delivery fees

VIC, NSW, ACT, SA, QLD: Flat rate delivery fee of $19.95
Each customer needs to have an individual profile for Be Fit Food's delivery notification system, and for this to be created, the following details will be handed over to Be Fit Food:
1. First Name, last name, email, contact number, delivery address (and any delivery notes), billing address.
2. Once a profile is created, the post code will determine which delivery day you will be routed to. This is automated by Be Fit Food.
4. The order is placed in the profile and will be assigned to the next available delivery date which as long as done before cut off, will be in the same week unless in QLD, ACT, Syd Metro (Tues).
5. You will receive a text message the night before delivery with a tracking link for your delivery the following day. 
6. Once delivery has been made, you will receive a second text message with a photo of where the box has been left as confirmation of delivery.

Epicured (United States)

Epicured fulfill orders on behalf of FODShop.

In order to organise delivery of Epicured products to you (the customer), we are required to hand over your customer order details i.e. the items you have ordered, and your delivery name, address, contact number, email address and relevant delivery notes to this third-party.
We must hand over this information to Epicured for the purpose of fulfilling your order, thus by ordering Epicured products at fodshopper.com.au, you consent to this third-party fulfillment process.

Epicured has 1 day ground shipping across the east coast of the United States. Please see the below map for the serviceable zip codes eligible for 1 day ground shipping:

Delivery days: Delivery days vary based on your delivery address. 
In the New York Metro-area, we deliver on Mondays, Wednesdays, and Fridays.
Outside of the New York Metro-area, we offer Wednesday delivery for one-day UPS ground customers. 

Delivery fee: FODShop charges a $14.00USD flat fee for delivery of Epicured meals. This fee will be blended with the shipping fee for any other USA products added to your cart, and blended with any other grocery products purchased from FODShop requiring international shipping from Australia to the USA.

Your order details: Once your order is placed, your first name, last name, email, contact number, and delivery address (and any delivery notes) will be communicated to Epicured for the fulfillment of your order.

Lewis & Son (Australia)

Lewis & Son fulfill orders on behalf of FODShop, and ship to all postcodes across VIC and NSW.

In order to organise delivery of Lewis & Son products to you (the customer), we are required to hand over your customer order details i.e. the items you have ordered, and your delivery name, address, contact number, email address and relevant delivery notes to this third-party.
We must hand over this information to Lewis & Son for the purpose of fulfilling your order, thus by ordering Lewis & Son products at fodshopper.com.au, you consent to this third-party fulfillment process.

VIC & NSW: Flat rate delivery fee of $19.95

VIC delivery timetable:

Tuesday - Friday weekly: Orders must be made at FODShop by 8:59am daily in order to allow your delivery to arrive within a 2 day time frame.

We will contact you directly to arrange your preferred delivery day, however the exact delivery time cannot be guaranteed. Most VIC deliveries happen within two days of an order being placed.

NSW delivery schedule:

Monday-Sunday weekly: Variable delivery time slots according to region. Please see the below timetable to find your weekly delivery time slot:

Region Depot Name Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Sydney Newcastle CENTRAL COAST 00:00 - 07:00 00:00 - 07:00       00:00 - 07:00  
08:00 - 18:00 08:00 - 18:00  
Sydney Newcastle NEWCASTLE 00:00 - 07:00 00:00 - 07:00       00:00 - 07:00  
      08:00 - 18:00 08:00 - 18:00          
Sydney Newcastle NEWCASTLE REGIONAL 00:00 - 07:00 00:00 - 07:00  
Sydney Newcastle PORT MACQUARIE     06:00 - 18:00        
Sydney Newcastle COFFS HARBOUR 06:00 - 18:00  
Sydney Newcastle SINGLETON     06:00 - 18:00        
Sydney Newcastle TAREE 06:00 - 18:00  
Sydney Orange DUBBO     08:00 - 18:00        
Sydney Orange FORBES 06:00 - 18:00  
Sydney Orange ORANGE     06:00 - 18:00        
Sydney Sydney BATHURST 06:00 - 18:00  
Sydney Sydney BLUE MOUNTAINS     06:00 - 18:00        
Sydney Sydney LITHGOW 06:00 - 18:00  
Sydney Sydney MUDGEE     08:00 - 18:00        
Sydney Sydney SOUTHERN HIGHLANDS 08:00 - 18:00 08:00 - 18:00  
Sydney Sydney GOULBURN   08:00 - 18:00       08:00 - 18:00  
Sydney Sydney SYD METRO 00:00 - 07:00 00:00 - 07:00 00:00 - 07:00 00:00 - 07:00 00:00 - 07:00 00:00 - 07:00 00:00 - 07:00
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00
Sydney Sydney SYD REGIONAL   00:00 - 07:00       00:00 - 07:00  
Sydney Sydney SYD SOUTHWEST 00:00 - 07:00 00:00 - 07:00  
Sydney Sydney WOLLONGONG   00:00 - 07:00       00:00 - 07:00  
      08:00 - 18:00 08:00 - 18:00          
Sydney Sydney SOUTH COAST   08:00 - 18:00          

 

Selecting your delivery timeslot:

Once you have placed your order, we will contact you directly to arrange the most suitable delivery time slot.

We Feed You (Australia)

Delivery Areas

We Feed You fulfill orders on behalf of FODShop. In order to organise delivery of We Feed You orders to you (the customer), we are required to hand over your customer order details i.e. the items you have ordered, and your delivery name, address, contact number, email address and relevant delivery notes to this third-party.
We must hand over this information to We Feed You for the purpose of fulfilling your order, thus by ordering We Feed You products at fodshopper.com.au, you consent to this third-party fulfillment process.
We Feed You currently deliver all over Melbourne, Sydney, Adelaide and Canberra, and to most parts of Victoria and New South Wales. 
Delivery times vary by location. Please click here to check if We Feed You deliver to your postcode.

If We Feed You don’t deliver to your postcode yet, please subscribe to our newsletter and you’ll be the first to find out when they are coming your way!

Delivery fees

VIC, NSW, ACT: Flat rate delivery fee of $19.95

Arrival Information

All We Feed You meals are cooked, frozen and despatched from the We Feed You kitchen straight into refrigerated vans to arrive at your door still frozen. Meals will remain frozen in insulated delivery boxes for at least twelve hours, assuming they are not left in a warm space, hot car or direct sunlight.
 
If you have any special delivery instructions, live in a secure block or have pets we should be aware of, simply note in the Delivery Instructions box when ordering.

Delivery cut-off times

All We Feed You Orders must be with FODShop strictly by Monday 12pm midnight weekly. This is to ensure your delivery arrives on time by your preferred delivery date and time slot.

Delivery Times

Please see We Feed You's delivery windows and order cut-off dates for your area below. We will email you to ask you your preferred delivery day and time slot when your We Feed You order is placed with us.
A smaller delivery window will be confirmed via email the evening before your delivery date. 

Melbourne

Delivery Day

Time

Order By

Mondays

Midnight – 7am    8am – 6pm

Midnight Tuesday week before

Thursdays

8am – 6pm

Midnight Monday

Fridays

8am – 6pm

Midnight Monday

Saturdays

Midnight – 7am    6am – 6pm

Midnight Tuesday

Sundays

Midnight – 7am

Midnight Tuesday 

Sydney

Delivery Day

Time

Order By

Mondays, Tuesdays & Wednesdays

Midnight – 7am .  8am – 6pm

Midday Wednesday the week before for all Sydney Metro orders

Saturdays

Midnight – 7am

Sundays

Midnight – 7am 

Adelaide

Delivery Day

Time

Order By

Alternate Saturdays

8am – 6pm

Midday Tuesday prior to Saturday Delivery

Canberra

Delivery Day

Time

Order By

Mondays & Tuesdays

Midnight – 7am .  6am – 6pm

Midday Wednesday the week before for all Canberra orders

Wednesdays

6am – 6pm

Saturdays

Midnight – 7am


New South Wales - Regional

Delivery Day

Time

Order By

Bathurst, Blue Mountains, Lithgow, Orange, Port Macquarie, Singleton & Taree

Wednesdays

6am – 6pm

 

Central Coast, Newcastle

 

 

Mondays & Tuesdays

Midnight – 7am .  8am – 6pm

Midday Wednesday the week before for all Regional NSW orders

Saturdays

Midnight – 7am

 

Newcastle Regional, Goulburn, Southern Highlands & Sydney Southwest

Tuesdays & Saturdays

Midnight – 7am

 

Wollongong 

 

 

Tuesdays

Midnight – 7am    8am – 6pm

 

Saturdays

Midnight – 7am

 

Sydney Regional

 

 

Tuesdays, Wednesdays & Saturdays

Midnight – 7am

 

 

Victoria - Regional

Delivery Day Time

Order By

Central Highlands

 

 

Mondays

8am – 6pm

Midnight Tuesday week before

Thursdays

8am – 6pm

Midnight Monday

Geelong & Surf Coast

 

 

Mondays

Midnight – 7am

Midnight Tuesday week before

Fridays

6am – 6pm

Midnight Monday

Gippsland

 

 

Tuesdays

6am – 6pm

Midnight Tuesday week before

Mornington Peninsula

 

 

Tuesdays

8am – 6pm

Midnight Tuesday week before

Thursdays

8am – 4pm

Midnight Tuesday

Yarra Ranges           

 

 

Tuesdays

8am – 6pm

Midnight Tuesday week before

Northern (Hume)
Thursdays 8am - 6pm Midnight Tuesday